Shipping policy

Shipping Policy

Thank you for shopping with ShopFernwell! Here's everything you need to know about shipping.

PROCESSING TIME
Orders are processed within 1–3 business days after payment is confirmed. You'll receive a confirmation email once your order ships.

SHIPPING TIMES
Standard shipping: 7–20 business days depending on your location. Delivery times may vary due to customs, holidays, or carrier delays outside our control.

TRACKING YOUR ORDER
Once your order ships, you'll receive a tracking number by email. Use it to monitor your delivery in real time.

SHIPPING COSTS
Shipping costs are calculated at checkout based on your location and order size.

CUSTOMS & DUTIES
International orders may be subject to customs fees or import duties imposed by your country. These charges are the responsibility of the customer and are not included in our prices.

LOST OR DELAYED PACKAGES
If your order hasn't arrived within 25 business days, please contact us at 21.rmontgomery@gmail.com and we'll investigate right away.

Questions? Email us at 21.rmontgomery@gmail.com
We respond within 2–3 business days.